Shipping Policy
Fast, safe delivery across India. Below are our estimated delivery times, shipping charges, handling details, and tracking information.
Order Processing
- Orders placed before 2:00 PM IST on business days are processed the same day (subject to stock availability).
- Orders placed after the cutoff or on weekends are processed the next business day.
- Processing may take longer during high-volume sale periods (Diwali, festival launches, etc.).
Delivery Types & Estimated Times
| Delivery Type | Estimated Time | Coverage |
|---|---|---|
| Standard (Surface) | 3–7 business days | Pan India (varies by location) |
| Express (Priority Courier) | 1–3 business days | Metro cities |
| Remote Areas | 7–14 business days | Select PIN codes |
| International | Varies (customs dependent) | Contact support for quote |
Shipping Charges
- 🚚 Free standard shipping on prepaid orders above ₹[INSERT AMOUNT]
- Flat rate ₹[X] for smaller prepaid orders
- COD surcharge: ₹[Y] (if applicable)
- Bulk / wholesale orders: separate shipping quote — contact sales@zerokal0ries.com
Tracking & Notifications
Once your order is shipped, you will receive an email and/or SMS with the courier name and tracking number. You can track your shipment directly on the courier's website or contact our support team for assistance.
Packaging & Handling
- All products are shipped in sealed, food-grade packaging to maintain freshness and safety.
- Bulk orders are packed with additional protective material.
- Damaged items in transit are handled per our Return & Refund Policy.
Delays & Exceptions
Occasional delays may occur due to weather conditions, courier disruptions, strikes, or high order volumes. We will proactively notify affected customers and provide updated delivery timelines where possible.
Lost or Failed Deliveries
If your order is marked as delivered but you have not received it, please report within 7 days by contacting support@zerokal0ries.com. We will investigate with the courier and resolve the issue promptly.
Questions about your order? Contact our support team or email support@zerokal0ries.com.